Wiki.esko.com will be unavailable for maintenance (upgrade) from Friday 21-JUN at 4:50 pm until Sunday 23-JUN at 5:00 pm GENT time.

Please consult the table to check whether your product is supported.

In a production environment, it is never a good idea to upgrade your Esko workstations to a new operating system automatically.

While we do everything we can to ensure compatibility with new operating system releases, you should always check the list of supported products below before you upgrade.

Note that this article mentions potential issues with Illustrator, this article mentions issues with Photoshop.

Preflight only supported on HFS file systems (not on APFS) For more information, please also visit our System Requirements page: ( 3 ) Support information for macs with the new Apple Silicon chips is available in this article.

By connecting to your computer directly, our support engineers will be able to identify problems more easily, to install fixes for you, and perform other support tasks.

To enable this remote support, Esko uses a tool called TeamViewer.

Esko Support Download And Run

However, you dont need to worry about installing any special software - all you need to do is download and run Esko QuickSupport.

Esko QuickSupport is light-weight, secure and does not require any software to be installed on your computer.

Esko Support Zip The App

Procedure Step Description 1 Download the QuickSupport executable for your platform: for Windows, use the download link: for Mac OS, use the download link: 2 Run the downloaded EskoQuickSupport application (on Mac, youll have to unzip the app first).

Take a note of the ID and Password that are displayed and give them to your Esko support engineer.

As long as you have the Esko QuickSupport application running, our support engineer will be able to connect to your desktop with that ID and password.

As soon as you quit the application, we will no longer be able to connect.

Its fast, easy and secure Security Policy limitations If TeamViewer is not allowed by your company security policy, please contact us to investigate other options.