Shipping To return your product, you should mail your product to: ShenZhen PHONEFIX Technology Co., Ltd, MinZhi Sub-District, LongHua New Zone D503, YueTong Commercial D Building, Shenzhen, 518131, You will be responsible for paying for your own shipping costs for returning your item.

Due to the onrush of technology and efforts to meet every customers demands, the supplier retains the right to change some positions in the list of cables and accessories coming together with the product.

Therefore, the package content presented above is rather tentative.

More details on the matter can be obtained from our sales managers.

Not all servicing features can be applied to some supported models, due to difference of hardware software versions.

Complete list of supported models you can find on the official product page, or on the GSM forum.

If 30 days have gone by since your purchase, unfortunately we cant offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Perishable goods such as food, flowers, newspapers or magazines cannot be returned.

We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: - Gift cards - Downloadable software products - Some health and personal care items To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable) - Book with obvious signs of use - CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened - Any item not in its original condition, is damaged or missing parts for reasons not due to our error - Any item that is returned more than 30 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) If you havent received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

There is often some processing time before a refund is posted.

If youve done all of this and you still have not received your refund yet, please contact us at Myvipprogrammergmail.com.

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) We only replace items if they are defective or damaged.

If you need to exchange it for the same item, send us an email at Myvipprogrammergmail.com and send your item to: ShenZhen PHONEFIX Technology Co., Ltd, MinZhi Sub-District, LongHua New Zone D503, YueTong Commercial D Building, Shenzhen, 518131.

Gifts If the item was marked as a gift when purchased and shipped directly to you, youll receive a gift credit for the value of your return.

If the item wasnt marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

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